At Glow Story, your satisfaction is our top priority. We create our skincare products with love and care, and we want you to feel confident when shopping with us. Please read our return & exchange policy carefully.

📦 Returns & Exchanges

Due to the nature of our skincare and hygiene products, we do not accept returns or refunds once a product has been opened or used. However, we are happy to assist in the following cases:

✅ You can request an exchange if:

  • You received the wrong item

  • The product was damaged during shipping

  • You received an expired or faulty item (extremely rare, but we care!)

🔁 Exchange Process:

  • Contact us within 48 hours of receiving your order

  • Share clear photos of the item and packaging via WhatsApp or Instagram

  • Once approved, we will arrange a replacement (shipping charges may apply in some cases)

❌ We do not accept returns for

  • Opened or used products

  • Change of mind

  • Minor packaging issues that do not affect the product

📍 Important Notes:

  • All exchanges must be initiated within 7 to 10 days of delivery.

  • Products must be unused, unopened, and in original condition (unless damaged)

  • Customer is responsible for return shipping unless the error was from our side

📞 Need Help?

We’re always here to support you. For return or exchange queries:
📱 WhatsApp: +92-333-9220712
📧 Email: glowstorycare@gmail.com
📸 Instagram: @shop.glowstory

Glow Story – Pure Skincare, Honest Service.